Questions and answers

Everything about how orders run. If your question is not here, ask us.

• How fast will my order start?

  Most services start within the window shown on the service page, usually minutes to a few hours after payment. Delivery then runs at the listed speed until the quantity is complete.

• Which payment methods do you take?

  M-Pesa and Visa or Mastercard, through Paystack. Prices are in Kenyan shillings and the amount you see is the amount you pay.

• Do I need an account?

  Yes, a quick one: a username, your M-Pesa number and a password. We text a code to confirm the number. The account keeps all your orders in one place, unlocks referral earnings and lets you reset your password by SMS.

• What does refill mean?

  Some followers or likes drop off over time. On services marked refill, we top the count back up within the stated period (for example 30 days) at no charge. Services marked no refill are sold as delivered.

• Does my account need to be public?

  Yes. Private accounts and deleted or restricted posts cannot receive delivery. Orders placed on them are not refundable.

• Can I cancel an order?

  Only before it starts. Only on services marked cancellable. Once delivery has begun the provider cannot pull it back. Contact us with your reference as soon as possible.

• What if the order is delayed or never starts?

  Open your order page: it updates itself every few seconds. If nothing has changed within the start window plus 24 hours, message us with the reference and we chase the provider or refund the undelivered part.

• Is this allowed by Instagram, TikTok and the others?

  Buying engagement is against most platforms' terms of service. Millions of accounts do it and enforcement is rare, but it is your account and your decision. We deliver what you order; we do not control the platforms.