Refund and refill policy

Part of our terms of service. Last revised September 2026.

When we refund

• Nothing delivered. If an order has not started within the service's start window plus 24 hours and the provider cannot fulfil it, we refund in full.
• Partly delivered. If the provider marks an order partial, we refund the undelivered portion pro rata.
• Provider refuses the order. If the provider will not accept the order at all, we refund in full without you needing to ask; you will see the order marked refunded.
• Duplicate payment. If you were charged twice for one order, send both payment references and we refund the extra one.

When we do not refund

• The link was wrong, private, deleted or restricted at any point during delivery.
• The order was delivered and the platform later removed some or all of it. Services with a refill are topped up instead; services without one were sold as delivered.
• You placed overlapping orders for the same metric on the same link.
• You changed your mind after delivery started.

Refills

Services listed with a refill (for example "30 days refill") are topped back up to the ordered quantity if the count drops within that period from completion. Ask by contacting us with the reference; refills are usually applied within 48 hours. "Lifetime refill" means for as long as the provider offers the service. Refills do not cover drops caused by a changed username or link. They also do not cover an account that was made private.

How refunds are paid

Refunds go back to the payment method used: M-Pesa refunds to the number that paid, card refunds to the card. We process them by hand within two working days of agreeing the refund; banks and mobile operators can take a few more days to show it.